Unused items with original tags attached may be returned within 30 days of receipt. Your purchase price plus any applicable sales tax will be refunded, shipping and handling charges are nonrefundable. Personalized items may not be returned. If there is an error with your purchase or gift, please contact us by email at the address provided below. If the error was on our end, we will quickly replace your item. Be sure to double (or triple) check your order to ensure that names and addresses are spelled correctly. [email protected]